1. Overview
AI Learning Lab sells digital educational resources, including AI learning guides, video creation blueprints, prompt templates, and downloadable learning materials.
Because our products are delivered electronically and may be accessed immediately after purchase, refund requests are subject to the conditions described below.
This policy does not affect any refund or other remedy required under applicable consumer protection laws.
2. Digital Product Refund Eligibility
Once a digital product has been successfully delivered and accessed or downloaded, we generally do not offer refunds for:
- Changes of mind.
- Accidental purchases where the product has already been accessed.
- Failure to read the product description or stated requirements.
- Lack of access to third-party AI tools or paid subscriptions.
- Dissatisfaction with AI-generated results where the product itself was supplied as described.
However, we will review refund requests involving defective products, incorrect delivery, duplicate charges, or other circumstances requiring a remedy under applicable law.
3. Situations Eligible for Review
You may request assistance or a refund if:
Duplicate payment: You were charged more than once for the same order.
Non-delivery: You have not received access to your purchased product within 24 hours after successful payment verification.
Incorrect product: You received a different product from the one purchased.
Defective files: The downloaded files are corrupted, incomplete, or unusable, and we cannot provide a working replacement within a reasonable period.
Payment error: Your payment was deducted, but the transaction or order was not properly completed.
Where appropriate, we may first attempt to resolve the issue by providing a replacement file, corrected download link, or technical assistance.
4. Cancellation Policy
Orders may be cancelled before the digital product has been delivered or accessed, subject to payment processing status and applicable law.
Once the digital product has been accessed or downloaded, cancellation and refund eligibility will be assessed under this policy.
5. How to Request a Refund
To request a refund or report an order problem, email:
Please include:
- Your name.
- The email address used for the purchase.
- Your order number or transaction reference.
- The product purchased.
- A brief description of the issue.
If relevant, attach screenshots showing payment errors or download problems.
Please contact us within 7 days of discovering an issue where reasonably possible. This request does not restrict your statutory rights.
6. Refund Review and Processing
We will acknowledge refund enquiries within 2 business days and aim to resolve them within 7 business days, subject to the information required and the complexity of the issue.
If a refund is approved, it will normally be initiated through the original payment method.
The time taken for the refund to appear in your account depends on the payment provider and banking system.
7. Technical Support Before Refund
If you cannot access or download your purchased files, please contact our support team.
We will make reasonable efforts to provide a working download link or replacement file.
If we cannot deliver a conforming product, applicable refund and consumer remedies will be provided.
8. Contact Information
AI Learning Lab
Website: https://ailearninglab.in
Email: support@ailearninglab.in