1. Introduction
Welcome to AI Learning Lab.
At AI Learning Lab, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, purchasing digital products, or contacting our support team.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
2. Information We Collect
We may collect the following information:
- Personal information: Name, email address, telephone number, billing address, and other information provided during checkout or through contact forms.
- Order information: Products purchased, order numbers, transaction status, payment references, and download records.
- Technical information: IP address, browser type, device information, pages visited, and website usage data.
- Communications: Messages, enquiries, and support requests sent to us.
Payment information is processed through the payment gateway used at checkout. We do not intentionally collect or store complete payment card details on our website.
3. How We Use Your Information
We may use collected information to:
- Process purchases and confirm orders.
- Deliver purchased digital products.
- Send order confirmations and download instructions.
- Respond to customer enquiries.
- Resolve payment and technical issues.
- Maintain website security and prevent fraud.
- Improve website functionality and customer experience.
- Comply with applicable legal, tax, and accounting requirements.
We will not sell your personal information to third-party advertisers.
4. Payment Processing
Payments may be processed through Razorpay or another payment provider displayed during checkout.
Payment providers process relevant transaction information according to their own privacy policies and applicable legal requirements.
5. Cookies and Analytics
Our website may use essential cookies for shopping-cart functionality, checkout sessions, website security, and user preferences.
If analytics or marketing technologies are enabled, they may collect information about website visits and interactions. Where required, we will request consent before using non-essential cookies.
You may manage cookies through your browser settings, although disabling certain cookies may affect checkout functionality.
6. Sharing of Information
We may share information only when reasonably necessary with:
- Payment processing providers.
- Website hosting and security providers.
- Email delivery services.
- E-commerce and digital-download service providers.
- Professional advisers or government authorities where legally required.
Service providers should use personal information only for authorised purposes.
7. Data Security
We take reasonable technical and organisational measures to protect customer information, including appropriate website security controls and restricted administrative access.
However, no online service can guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfil purchases, provide support, maintain business records, resolve disputes, and comply with applicable laws.
Information that is no longer required will be deleted or anonymised where appropriate.
9. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information held about you.
You may also contact us regarding consent, privacy concerns, or grievances.
To submit a request, email support@ailearninglab.in.
Certain information may need to be retained for legal, accounting, fraud-prevention, or legitimate dispute-resolution purposes.
10. Third-Party Websites
Our website may contain links to external platforms, including AI tools and social media services.
We are not responsible for the privacy practices of those independent websites. Please review their respective privacy policies.
11. Children’s Privacy
Our digital products are not specifically directed at children under 18. Individuals under 18 should use our services with the involvement and permission of a parent or legal guardian.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or applicable laws.
The updated version will be published on this page with a revised effective date.
13. Contact Us
For privacy-related questions or requests, contact:
AI Learning Lab
Website: https://ailearninglab.in
Email: support@ailearninglab.in